The "user" is a human being

Project fact sheet

Type
Semi-annual training day as part of an adult education program
Year
2012–2020
Status
completed
For
Management Institute of Finland

Starting from a three-hour session on "usability", my involvement in an eight-day training program for communication professionals quickly evolved into an entire day dedicated to human-centred design in corporate communications. Over eight years, dozens of participants learned about usability, accessibility and design.

A seminar room with the author presenting a slide title with the Finnish word 'ihminen', which is 'human' in English

Related

Saavutettavuus hyödyttää kaikkia

In this guest post for the MIF blog (in Finnish), I present eight "forgotten user personas" to make a point how caring for good usability, and accessibility in particular, benefits everybody:

  • A secretary who has a repitive strain injury and has to navigate the web by keyboard for two weeks
  • A language learner who, after three years of studying Finnish, struggles with overly complicated texts
  • A student with ADHD, whose attention is affected by a blinking animation next to a website text
  • A member of parliament whose colour blindness makes it difficult to interpret an online newspaper's infographic showing red and green areas on a map
  • A parent whose baby finally fell asleep on their lap and now needs to turn off sound while watching YouTube
  • A traveler who cannot read the faint grey timetable on their screen, as the sun's glare is too intense
  • A patient walking into a hospital, who is not good at reading maps and would much prefer a textual description of where to go
  • A CEO who gets nauseous while watching a carousel of banners on a website
2019

Blogikirjoitus: Tietosuojakin kuuluu käyttäjäkokemukseen

In this guest post on the MIF blog, I write about how designing for privacy is part of good user experience as well.

2018