My service offering

I educate and consult on the value of constructively questio­ning how interactive technology is created and used today

I support companies and agencies with specific people-centred design services to design technology that is meaningful to people:

  • privacy-aware user experience design
  • user research, concept validation, usability testing
  • planning and execution of human-centred design projects
  • strategic use of design in organizations and processes
  • information architecture and content design
  • training for design and communications professionals

For designers and decision makers in the field of interactive technology, my Critical Interaction Design approach provides value in enabling new ways of thinking about digitality – based on human values, respect and contextual usability.

As creators of products and services handling human data and shaping peoples’ interactions, our responsibility is to think beyond technological possibilities and short-term profit. I introduce perspectives commonly overlooked and offer approaches to do better – for the benefit of both creators and users.

The current offering comprises of three packages, which also serve as the base for tailored training arrangements:

A full-day workshop for designers, offering out-of-the-box thinking on who it is that we design for. We dissect the common notion of “the user” and determine what a broader understanding implies for daily design tasks.

We look at the privacy implications of common design solutions (e.g. analytics, scripts, social media integration) and explore alternative approaches. A workshop suitable for web designers and software developers.

Good interface design is only the final touch to good usability. This seminar (half-day, or full-day with exercises) extends common notions of usability and UX, providing food for thought to discuss these topics based on end-user value and social use context.

We are surrounded by technologies wherever we go. My “socio-technical literacy” workshops empower people through a holistic understanding on how technologies are interconnected, how personal data is currency, and why being aware of the consequences of technology use is important. Alarmism is not in my interest; my educational efforts aim to showcase interdependencies not obvious at first sight, discuss what these may mean and together develop solutions suitable for everybody.

The workshop is a success not when its participants walk away scared of technology, but with a newly gained ability to view things in a different, more critical but not primarily negative, way. Two formats are currently available, with specific solutions easily arranged:

We collect daily routines of technology use and analyse what implications they have on privacy and data ownership. We then explore alternatives (e.g. for web services or certain software) and discuss their pros and cons.

This experimental full-day workshop consists of three phases: collecting instances of surveillance, analysing them, and coming up with interventions and workarounds for everyday life. The outcomes may be rather fictious, but by the end of the day we have learned a lot about the networks we are part of – whether we like to or not.