When people ask me what I do as a UX researcher my answer is usually along the lines of “I watch people struggle with technology without judging them.” And I’ve watched hundreds of people struggle with technology.In an article that neatly brings together UX […]
Category "Research"
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Championing Inclusive Research Through User Stories
answerlab.com 
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What is Design? Note on Bill Buxton maeda.pm
John Maeda’s commentary on an essay by Bill Buxton writes out something that is tacit knowledge to many designers, but that deserves attention from a strategic perspective:
The difference between a sketch and prototype is a matter of where you want to put risk. To make a sketch presents a lower risk, but embodies higher risks because the sketched idea may be untested and unviable. To make a prototype presents a higher risk (due to production costs), but embodies loser risks because the prototyped idea can be tested for viability.
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The opposite of “insights from user research" isn’t "gut feel." The opposite of “insights from user research” is "random luck." True gut feel can only come from substantial user research.
This. One of the things I enjoy most about doing research is to unveil realities that are different from what everybody “believed to know”.
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What made the combination of these two talks so powerful is their underlying message in combination: (UX) research is all about asking the right questions, using the right tools and embedding the activities in the organisational context to fit the processes, but maybe even more importantly to inject user-centred thinking into team culture. -
Cognitive bias - the tendency of the human brain to interpret information based on unrecognised irrational factors - is a phenomenon that has been fascinating me for well over a decade. There is no more efficient way to improve the quality of a design concept than by doing a heuristic evaluation on […]
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The designer’s job bokardo.com
Joshua Porter quotes Neil Gaiman:
“When people tell you something’s wrong or doesn’t work for them, they are almost always right. When they tell you exactly what they think is wrong and how to fix it, they are almost always wrong.”
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A nice write-up of the true story of the legendary “green button” story about the first documented “design ethnography” at PARC (which claims that the green start button on today’s copying machines were invented following that study):
Lucy Suchman […]